Disclaimer: The Ryerson Students’ Union (RSU) regrets that it cannot be responsible for items of personal property left unattended on the grounds or within buildings. The RSU reserves the right to refuse items and to manage items based on the condition of the item or if the item poses any Health and Safety concerns. The RSU is not responsible for the condition of the item.
If you know an item you had lost was turned in to Lost & Found, either by checking yourself or if you had been contacted by the office, you can claim your item by stopping by the Lost & Found at the Member Services Office during business hours. If you had previously been in touch with Lost & Found to confirm your item is there, please also have the ID number of the item ready to expedite the pick-up.
Photo ID is required for all pick-ups at Lost & Found. When picking up an item you will be asked to present your ID, and note your name and a piece of contact information (either phone # or e-mail address), as well as sign for the item before it will be released.
Items are typically held for a minimum of 30 days for most items turned in.
Items that are not held for that timeframe include:
All unclaimed items are 'disposed of', either via destruction, recycling or donation.
The Ryerson Students’ Union does not profit in any way from unclaimed items.
Alternative arrangements can be made on a case-by-case basis. If you have been contacted about a found item, or have confirmed that your item is at Lost & Found, but you will either not be able to make it to the office during business hours, or will not be able to pick it up within the storage timelines, you can request that alternative arrangements be made.
Please note that these options must be arranged in advance, and that long-term storage is only available for a maximum of 90 days from the date the request is made.
Lost & Found strives to ensure that the proper owners are the ones receiving their items. In the event the rightful owner is not able to pick the item up in person, a third party is permitted to pick up the item on the owner's behalf under certain circumstances:
If your department has its own internal Lost & Found, and you need assistance transferring those items to us, please either contact the staff member working at Lost & Found during business hours, or e-mail firstname.lastname@example.org — once notification has been received that a pickup is needed, we will schedule someone to assist you.This service is available on a needs only basis.
Items not accepted at the Lost & Found include but not limited to:
Personal hygiene items such as towels, toiletries, grooming items, ear buds, etc.
Food, food containers, water bottles, medications, prescription drugs, perishable items, and items deemed unhygienic.
Any items that pose an immediate risk and/or which are controlled by law or illegal such as: flammable items, weapons, alcohol, drugs, etc. Safety & Security Services will be notified immediately and will make reasonable effort to secure the item. Alcohol/drugs will be disposed of immediately.