Lost and Found
Frequently Asked Questions

Disclaimer: The Ryerson Students’ Union (RSU) regrets that it cannot be responsible for items of personal property left unattended on the grounds or within buildings. The RSU reserves the right to refuse items and to manage items based on the condition of the item or if the item poses any Health and Safety concerns. The RSU is not responsible for the condition of the item.

How do I claim an item that I had lost but was turned in?

If you know an item you had lost was turned in to Lost & Found, either by checking yourself or if you had been contacted by the office, you can claim your item by stopping by the Lost & Found at the Member Services Office during business hours. If you had previously been in touch with Lost & Found to confirm your item is there, please also have the ID number of the item ready to expedite the pick-up.

Photo ID is required for all pick-ups at Lost & Found. When picking up an item you will be asked to present your ID, and note your name and a piece of contact information (either phone # or e-mail address), as well as sign for the item before it will be released.

» How long are found items held for?

» What happens if nobody claims a found item?

» What if I can't pick-up my item before it closes or within the storage timelines?

» Can I ask a friend to pick up an item for me?

» My department needs a pick-up from Lost & Found — how can this be arranged?

» What items are not accepted at the Lost and Found?