Other Appeals

Other Types Of Appeals

Aside from academic misconduct, grade and standing appeals, there are also a variety of appeals processes for other issues pertaining to academic advocacy. If you believe there is an issue that deserves an opportunity to appeal, please contact the RSU Student Issues & Advocacy Coordinator.

  1. Retroactive Course Drop
  2. Dropping Courses After the Deadline
  3. Fee Appeals
  4. Missed Assignments, Tests & Exams
  5. Instructor/Course Complaints
Contact: Student Issues & Advocacy Coordinator | advocacy@rsuonline.ca | 416-979-5255 ext. 2322
 

1. Retroactive Course Removal

If you have been affected by difficult or unforeseen personal circumstances (i.e. Medical or Compassionate), or have faced extensive Course Management issues that have caused you to do very poorly in a course, you can try to appeal for a retroactive course removal. Please "download" the template letter (To be attached). 

The letter must be submitted to Martha Ireland of Student Records in POD 70-C, contact at mireland@ryerson.ca or 416-979-5000 x6041.

 

2. Dropping Courses After The Deadline

If you have just missed the deadline for dropping a course, you may be able to appeal for a late drop without penalty. Please "download" the template letter. If you have been affected by issues that have made it difficult for you to drop the course on time (i.e. Course Management, Medical, Compassionate, etc), indicate this in your letter [To be attached]. 

The letter must be submitted to Martha Ireland of Student Records in POD 70-C, contact at mireland@ryerson.ca or 416-979-5000 x6041.

3. Fee Appeal

Students may have the opportunity to appeal the payment of fees as a Pure Fee Dispute. Please "download" the template letter. If you have dropped a course but dispute the fees that have been charged, indicate the situation and circumstances that define the situation, indicate this in your letter [to be attached]. 

The letter must be submitted to Marilia Borges of Student Fees in POD 68-A, contact at mborges@ryerson.ca or 416-979-5000 x 5048.

 

4. Missed Assignments, Tests & Exams

Notification Procedures

You are required to notify your instructor in advance if you are unable to submit an assignment, or write a test or exam. If you are unable to notify your instructor in advance, you must do so as soon as possible. If you cannot reach your instructor you should contact the program chair/director, or program department. If you are unable to speak with someone on the phone, you should leave a detailed message explaining your circumstances and provide your full name, contact information, course and instructor information.

It is also helpful to send an email as well. This is a good way to document your communication efforts.

Areas Of Consideration

Under Ryerson policy, consideration for missed assignments, tests and exams are only granted for Religious Observance reasons, or Medical or Compassionate grounds under the Academic Consideration and Appeals Policy, Undergraduate and Graduate.

For religious observance grounds, you must have notified your instructor of your accommodation needs at the start of the term. You may be required to complete a Student Declaration of Religious Observance Form.

For missed assignments, tests, or exams due to medical or compassionate grounds, appropriate documentation must be submitted to your instructor, and/or department within 3 business days of the assignment, test or exam. You may be required to complete a Medical Certificate Form.

Compassionate grounds are defined as extenuating circumstances that are beyond your control, such as an unexpected death in the family.

Late Arrival For An Exam

If you have been refused entry into an exam room because you were more than 30 minutes late, you will be advised to visit the teaching department to submit a petition to make alternative arrangements. Petitions are due within the next business day of the exam, with the exception of medical or emergency situations. For these situations, you must submit appropriate documentation.

Supporting Documentation

Consideration for missed assignments, tests and exams for medical reasons should be supported to the fullest extent possible by use of the Ryerson Medical Certificate, or a doctor's letter on appropriate letterhead.

Any other documentation such as hospitalization records, prescriptions, etc, is also helpful.

Consideration for missed assignments, tests and exams for compassionate reasons should be documented to the fullest extent possible. For example, appropriate documentation for an unexpected death in the family would include a death certificate. Any other documentation such as a funeral announcement from a funeral home or a letter from the family doctor confirming the death is also helpful.
 

5. Instructor/Course Complaints

Procedures

If you have an instructor or course concerns, you are encouraged to address these matters as soon as they arise to avoid further problems. You have the right to express your concerns and cannot be penalized because of a disagreement or complaint against your instructor.

Complaint Steps

  • Step #1: When possible, communicate your concerns directly to your instructor.
  • Step #2: Contact the program chair/director if your concerns have not been resolved, or if problems still exist. If you feel uncomfortable about approaching your instructor directly, you can skip Step #1 and contact the program chair/director.
  • Step #3: If problems still exist, you should address your concerns to the Dean of the Faculty.
  • Step #4: For problems that still have not been resolved, they should now be addressed to the Vice-Provost Students. The Vice-Provost Students is Heather Lane-Vetere.  She can be reached at hlvetere@ryerson.ca or x.2736
  • Step #5: The final step, if required is to address your concerns to the President of Ryerson University. The President of Ryerson University is Mohamed Lachemi.  He can be reached at pres@ryerson.ca or x.5002

Documentation

It's a good idea to maintain copies of any correspondence such as emails that you may have had with your instructor or anyone else you may have contacted concerning your problems.

For concerns presented to the program chair/director, or any persons at a higher level, it's advisable to have a typed statement that documents the problems, indicating who you've been in touch with, what recommendations or strategies were advised, what worked or didn't work, and what you are now seeking or proposing.

You will be more successful at the higher stages of a complaint or appeal if you can demonstrate that you did take steps to resolve the situation before going "above heads" but nothing was changed. Show that the step you are taking now is a last resort.

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